Privacy Policy

This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. For privacy related questions or concerns, please contact us via email at

Last Updated: May 30, 2023
Effective Date: January 1, 2020

This Privacy Policy outlines the practices surrounding collection and use of data that SendSafely (“we”, “us” or “our”) obtains from users of our websites and services (the “Services”), which are owned and operated by SendSafely Inc. ("SendSafely").

By using the Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Services. All of the different forms of data, content, and information described below are collectively referred to as “information.”

Information we Collect and Store

SendSafely may collect and store the following information when providing the Services:

How we use the Information we Collect

The information we collect is primarily used to provide our Service to you and to administer your use of the Services. We may also use a limited subset of this information for the following purposes:

Information Sharing and Disclosure

In the course of providing the Services we may share your information with third parties, as further described below.

International Transfer of Information

When you use our Service, your information will be replicated across data centers in multiple countries. SendSafely employs appropriate mechanisms for cross-border transfers of personal information, as required by applicable data protection law. If you wish to restrict the countries where your information is stored, you should contact us to arrange for restricted controls to be placed on your data storage (available only for enterprise customers).

Compliance with Law Enforcement Requests

We may disclose to outside parties information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of the Services or its users; or (d) to protect SendSafely’s property rights. SendSafely does not maintain a way to decrypt Secure Content that is transferred through the Services, and as such any disclosed Secure Content would retain the encryption that was applied prior to storing it in our system.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your information, or if either become subject to a different Privacy Policy.

Anonymized Data

We may disclose anonymized data, such as usage statistics of our Service. Any data that we disclose will be anonymized and aggregated such that there would be no way to associate the information with any specific user account.

Changing or Deleting your Information

Your Profile Data and Secure Content can be updated or deleted at any time by you as outlined below. If you no longer desire to use the Services you may deactivate your account at any time.

Data Retention

We retain your information for only as long as necessary to provide the Services, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements. We will delete your information upon:

Administration for Enterprise Users

If you are a SendSafely Enterprise user, your account is subject to administration by one or more designated SendSafely Enterprise Administrator users within your organization. Your SendSafely Enterprise Administrators are be able to:

Please refer to your company's policies if you have questions about your Enterprise Administrator's rights and obligations to you as an employee.

External Websites

Our site includes links to other websites whose privacy practices may differ from those of SendSafely. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Website you visit.

Information Security

The security of your information is of paramount importance to us. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use or disclosure. We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can visit our Security Overview page or contact us at

Use by Children

Our Services are not intended for use by persons under 16 years of age, and we do not knowingly collect personally identifiable information from anyone under 16 years of age. If a parent or guardian becomes aware that his or her child has provided us with any information without their consent, they should contact us at

California Privacy Rights

The California Consumer Privacy Act (CCPA) creates certain individual rights for California residents. If you are a resident of California, you have the rights outlined in this section.

If you would like to make a request and exercise your rights described above, please contact us via email at or toll-free telephone at 1-877-255-3594. Requests must contain sufficient information to allow us to evaluate and respond to your request. Your identity will be validated prior to the disclosure of any personal information. We will not discriminate against you for exercising your rights under the CCPA.

Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this Privacy Policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). By continuing to use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

If you have a inquiry, complaint or dispute relating to our privacy policy you can contact or call 1-877-255-3594.