Our support platform integrations lets agents securely send and receive files of any size and type. Individual files up to 10GB can be added to each ticket, secured with true end-to-end encryption for maximum security. Send any file from any device, integrated directly with your Help Desk.
Our Zendesk App lets you attach large files to any ticket with the added benefit of end-to-end encryption. Install the app for free from the Zendesk Marketplace.
For companies that use Salesforce Service Cloud, our native app lets support agents send and receive encrypted files of any size. Install the app for free from the Salesforce AppExchange.
SendSafely is an easy way to satisfy compliance and security requirements without changing your support workflow.
Combined with the ability to send and receive very large files, your agents and customers will fall in love with SendSafely.
Our apps let you integrate secure data exchange capabilities directly into your agent console. Send and receive files directly from the same interface you use for viewing tickets, no process redesign and minimal workflow changes.
Agents continue to use the platform they already know and intuitive screens make security easy for external customers. Usability is everything, which is one of the reasons your agents and customers will fall in love with us.
Providing quality support can often means exchanging large log files, customer data sets and other files containing potentially sensitive information. With SendSafely you can transfer files up to 10GB with ease.
SendSafely is designed to leverage the speed and scale of Amazon Web Services. Files can be automatically replicated to different global regions for optimal transfer speeds, and can also be isolated to specific regions for compliance requirements. Out of the box, our platform is compliant with major regulatory frameworks like HIPAA, GDPR, CCPA and more.
Using SendSafely makes it clear to your customers that the security and privacy of their information is a high priority. SendSafely leverages an end-to-end encryption model by design, so files can only be decrypted by the sender and recipients.
Customize file expiration and deletion settings to streamline responses to Data Deletion Requests and ensure sensitive Personally Identifiable Information (PII) is not stored in your support platform forever. Track who, when and where files are accessed and revoke access if necessary.
SendSafely offers hosting in isolated data centers within the United States and European Union. Our platform is also compliant with strict data privacy regulations, like the US Health Insurance Portability and Accountability Act (HIPAA) and the EU General Data Protection Regulation (GDPR).
And since SendSafely runs on Amazon Web Services, our platform is highly scalable and leverages multiple availability zones in each data center to ensure high availability.
The Dropzone is a turn-key file drop that runs on your SendSafely Enterprise Portal but is connected to your help desk platform. Users get a link that allows them to easily add encrypted attachments to a case without having to access your support platform, making it perfect for email-based exchanges.
The Hosted Dropzone is also mobile ready so users can conveniently snap an image using their smartphone camera and then immediately upload the file, making it perfect for cases where you need to obtain a scanned copy of a sensitive document or identification artifact (drivers license, passport, etc).
Find out why companies across the globe use SendSafely to protect the security and privacy of their confidential business data.